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FAQ

Here are some questions that we often get asked by our customers when they are ordering their custom-made flat pack cabinets.

General lead times for flatpacks are 4-6 weeks from when our shop drawings have been signed off by the customer. Please note that during our really busy times the lead time may be extended. Please speak to our staff about current lead times when your enquiring about your order.
All our board is Australian-made and comes from either Laminex or Polytec. We offer Laminex, Polytec and Formica colour ranges for melamine doors or we can have your doors painted in a polyurethane paint, to Dulux or Taubmans colours or matched to your supplied panel. Polyurethane finished doors can be plain panels, shadowline or more detailed (such as shaker, v-groove styles or other options are available).
Yes, you can though we need to know the melamine colour, finish and substrate (as supplied from Laminex, Formica or Polytec) and we will need to advise on the price based on the board selection. Please note our pricelist allows for white MR Particleboard only.
Sorry but we don’t offer delivery service for DIY job. Flat packs will need to be picked up from our Warehouse in Hornsby.
No, we fabricate every product to order and we don’t pack your products individually in cardboard boxes. Instead, your project will be placed on a trolley for pickup. Not only does this save time, but also saves unnecessary material being used so the cost isn’t passed on to the customer.
Generally not as we fabricate everything to suit your measurements. Our maximum panel size is 1200mm x 2400m. Door widths are usually maximum 600mm. All widths, heights and depths are customised to suit your needs.
Each part is individually labelled and generally packed together for easy assembly and identification of parts.
If you have a basic understanding of the trade and some carpentry skills then you may be able to install your cabinetry yourself. Our team are happy to take calls and help if you get stuck during your installation.
If you’re not sure of the best layout for your kitchen then please feel free to email or bring your room measurements to our showroom. One of our staff will be happy to sit down and help you with a functional layout for your new kitchen and discuss the different finishes options.
Carefully measure your space including wall lengths, positions of doors and windows and height for the cabinets (usually up to 2400mm from floor to top of cabinet). Take some photos too. Bring or email drawings with those dimensions / photos to our showroom. Those room measurements will be used for our cabinetry plans so always double check that they are accurate before we start production. We also advise the use of fillers to make up the gap between the cabinet the walls so the cabinets can fit to the wall perfectly.
Yes, we can make cabinetry for all rooms of your house: kitchen, laundry, vanities, shaving cabinets, study, office, entertainment units, wardrobes (though not sliding doors), walk-in robes, kitchenettes, cabinetry next to fireplaces, consoles, bedside tables. Send through your drawings with your layout and dimensions and a list of finishes and we can provide a quote.

send Your Plans

Please send us your plans and we can provide a quote or discuss the various design options that are available.

7 Year Warranty

We’re proud to offer Blum hardware to all our customers. This is one best hinges and drawer runners systems in the world. All Blum hardware is high quality hardware made in Austria and comes with a life time warranty. We love it!

We only use trusted hardware and board from companies such as Blum and Laminex and Polytec so that our products reach the highest quality of Australian Standards.

We offer a 7 year warranty on all of our products (conditions apply).

Get in touch

Find out about our full range of options that are available. Email sales@customflatpacksydney.com.au or call us on
02 9877 5045 or 0422 272 352 for a quote.